What is Six Sigma?
- Six Sigma Quality is a systematic project based method of finding and eliminating recurring process faults by using of qualitative and quantitative quality tools. It was first developed by Motorola, based on Japanese improvement methods.
How does the Six Sigma Management Process Work?
Six Sigma is often called DMAIC because it follows a DMAIC process. Define, Measure, Analyze, Improve and Control.
Measure: It is the second stage of DMAIC phase and in this phase, problems is narrowed down and understand the base line of current performance.
Analyze: In this phase, quality tools are used to find the root cause of the problem, understand and quantify their effects on current performance.
Improve: In this phase, solutions regarding the root cause problems are developed and tested to improve performance.
Control: This is the final stage of DMAIC phase, here the improvement methods are implemented and the benefits obtained from improvement initiatives are sustained.
Benefits from Six Sigma Quality
Those organizations that implement Six Sigma correctly has achieve significant benefits that contribute to competitive advantage and to changing the culture in an organization from reactive problem solving to proactive problem prevention. Specifically the proven benefits include:
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- Improved quality of product or service as perceived by the customer (internal and external customers)
- Reduction in process cycle times
- Development of employees skills
- Common language throughout the organization
- Greater product flexibility that produces significant product differentiation
- Creates a competitive edge
- Shorter delivery times that increase customer satisfaction
- Drive sales growth
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- Improved knowledge and skills
- Ability to use a wide range of tools and techniques
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